Role Overview

This position sits within the Support and Admin Department and will report into the Finance and Administration Manager. The job holder will ensure efficient processing of sales and purchasing transactions within the required timescales, whilst ensuring smooth running of the Macclesfield Office as the first point of customer and supplier contact.

Why join us?

Key Responsibilities

  1. Where appropriate, coordinate and schedule appointments, meetings, and events.
  2. Setting up new customers in our CRM system and updating the system accurately and in a timely manner.
  3. Process sales orders, managing the entire order fulfilment process ensuring accuracy and timeliness.
  4. Ensure the company performance of meeting sales and purchase orders due dates are monitored and recorded, with reviews of poor performance.
  5. Collaborate closely with the planning team, optimising product order timelines and maximising Engineers utilisation.
  6. Process and issue sales invoices in a timely manner, and in line with customers’ requirements, to ensure there are no reasons for any delays in payment.
  7. Verifying goods received against supplier documentation.
  8. Cultivate strong relationships with suppliers to provide accurate quotes, resolve supplier invoicing and delivery queries promptly.
  9. Monitor and manage stock levels against customer demands and reconcile stock take at month-end and year-end.
  10. Ensure timely processing of invoices to allow payments of valid invoices and fostering positive supplier relationships.
  11. Efficiently manage purchase orders, diligently monitoring due dates, and proactively following up to ensuring timely fulfilment.
  12. Proactively chase up any delayed supplier deliveries, ensuring our customers’ expectations are managed.
  13. Ad hoc administrative and office management requests such as organising office facilities, supplies, and equipment.
  14. Mentor, train, and lead administrators to drive high performance ensuring department KPI’s are met.
  15. Overseeing and managing team members professional growth ensuring performance aligns with organisational objectives including conducting regular performance appraisals to assess achievements and identify areas for improvement.
  16. Provide accurate and timely reports on Sales orders, Purchase orders and sales enquiries

Key Skills

Desirable Skills


G.C.S.E English and Maths A-C Grade.

Job type:

Part time, 30 hours per week 8.30-4.30 pm, office based

Due to the nature of the business in addition to the above areas of responsibility the position may be required to undertake any other reasonable duties relating to the scope of the position. This job description is therefore a guide and not an exhaustive list.

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