Role Overview
We have a fantastic opportunity for a Business Administrator to join our growing Finance and Administration team. This is a Monday to Friday office-based role, suitable for someone looking to play a key role in enhancing the efficiency of Electroserv by supporting various business functions and teams. The role holder will effectively engage with both internal and external customers to address issues and proactively provide solutions.
The role holder will report to the Finance and Administration Manager. The position is a full-time permanent role.
Why Join Us?
- A basic salary in line with National Living Wage rates.
- Employee Mentoring Program – Opportunities to grow and mentor.
- Company Events – Because we love celebrating victories.
- Free onsite parking – No parking hassles here.
- Modern open plan office – think pool table and collaboration spaces.
- Health and Wellbeing Cash Plan.
- Free Gym Membership next to HQ.
- Company Pension to secure your future.
- Total holiday package of 31 days to fully rest and recharge.
- Employer-sponsored office attire – elevate your professional look.
- Monday to Friday with early Friday finishes!
Who are we?
Electroserv, is a leader in calibration services for the last 50 years. We have seen remarkable growth and expanded opportunities in the past decade, with plans for further expansion ahead. As a forward-thinking and innovative company passionate about Electrical, Control, and Instrumentation (EC&I) development we thrive on pushing boundaries to meet the diverse needs of modern manufacturing. We offer a complete service from design and configuration, express delivery, installation, UKAS accredited calibration to a full project life-cycle service.
What truly sets us apart is our people. Join our team and become part of a company that values innovation, supports growth, and celebrates success. At Electroserv, your contributions matter, and you’ll have the opportunity to make a real impact and shape the future of the industry.
Key Responsibilities
Customer Interaction: Promptly communicate with customers within agreed timescales to resolve queries, including clarifying requirements, creating credit accounts with potential new customers, and addressing any inquiries or concerns with professionalism and accuracy.
Order Processing: Efficiently process customer orders from receipt of the purchase order (PO) to shipment, ensuring pricing, discounts, and terms are accurate before finalising. Send the customer an order acknowledgment to confirm the order has been processed. Deliver a high level of customer service throughout the process. Track the order progress and ensure an invoice is generated in line with the due completion date.
Quote Management: Handle incoming quote requests for products and repairs promptly and accurately. Collaborate with various departments such as the Sales Team and Planning Team to generate and revise quotes based on customer requirements.
Documentation: Maintain organised records of quotes, orders, invoices, and customer communications. Ensure all documentation is accurate and up to date.
Adhoc: General admin to support the team as appropriate including data entry, shared inbox management, basic office duties, and coordinating supplies and shipment. Proactively identify, suggest, and implement ideas for process improvements to enhance operational efficiency and customer satisfaction.
Key Skills and Behaviours
- High level of attention to detail to accurately process invoices, data, and manage supplier and customer information.
- Willingness to learn new systems and manage varied tasks to adapt to changing priorities and demands in a dynamic work environment.
- Competent in MS Office 365 including Word, Excel, Outlook.
- Strong communication and teamwork skills: Work well with customers and clients at all levels, from junior staff to senior managers, via all forms of communication systems, such as webchat, emails, meetings, Team chats and phone etc.
- Excellent organisational and time management skills.
- Taking responsibility and ensuring commitments are met without the need for constant supervision.
Desirable
- Salesforce experience.
- Understanding of basic financial principles, such as pricing structures and customer account terms.
- Previous experience of supporting at senior management or Director level.
To apply simply fill in your details below, upload your CV and we’ll be in touch.